Returns & Refunds

 

Order Cancellations

Online purchases cannot be cancelled once they have been dispatched. If your order has not been dispatched and is still being processed, then please contact us on whatsapp (+447848837202) IMMEDIATELY if you change your mind so we can cancel the order. However, if your order has been dispatched then we cannot process a cancellation. You will need to wait for the delivery and return the item for you to receive a refund. 

 

 

Exchanges

Kindly be aware that we do not offer exchanges at any time. Once an order has been placed, you will need to wait for the delivery and return this at your own cost. We will then process your refund and you can place a new order thereafter with the item you would like.

 

 

Refund Requests

We understand that sometimes your order might not be up to your liking. We only offer a refund if the items have been sent back within 14 days and with proof of posting.

Please note; If your items are not in the same condition as we gave it to you, has been worn, or damaged; we will send the item back and refuse the refund.

However, if you receive your order and it is faulty or damaged, we can offer you a full refund providing you return it within 3 days if you are based in the UK and 5 days if you are in any other parts of the world. The items do not need to reach us in those time frames, they need to be sent back within that time with proof of postage.

  

Return Shipping Costs

We do not refund shipping costs. We also do not pay for the shipping fee that will incur when you send the items back to us. It will be you, the buyers responsibility to pay for the courier charge. When items are sent they will need to be sent by a tracking method, and we will require proof that the item has been sent. In the unfortunate circumstance that the items are lost, we expect you to insure the items so if need be you can claim any incurred losses. We will not be responsible for lost items being sent back to us.

We will however take full responsibility for items lost that WE send, we can resend the items depending on availability or give you a full refund at your request.

We do not take responsibility for items being delivered to the wrong address if YOU have given the wrong details in the shipping details that you provide.

 

Returns Address

Please contact us on whatsapp if you would like to process a return - +447848837202

 

Last updated:  Saturday 1st March 2025